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§ 02 · Services · Five pillars · One root
01 / AI 02 / DATA 03 / SOFT 04 / FLOW 05 / SEC
04 / FLOW

Workflow
Automation.

The work that always needed you, doesn’t anymore. The routine runs itself. Your team handles the decisions that matter.

§ 03 · What this is, concretely
FOUR WORKED PATTERNS
  1. 01
    Repetitive ops, triggered

    The thing that fires on the first of every month. The thing that runs when a deal closes. The thing that nobody remembers to do until Friday. Each becomes a defined trigger.

  2. 02
    Approval chains without a meeting

    Routing, escalation, and sign-off in the system instead of in someone’s inbox. The audit trail is free.

  3. 03
    Doc generation from system events

    Contracts, statements, onboarding packets — pulled from the system of record, not retyped from memory.

  4. 04
    Internal Q&A on past tickets

    Five years of resolved support tickets become a corpus your new hire can ask, instead of asking your senior person.

§03B Pricing

TWO DOORS. NO LOCK-IN.

Build the automation outright, or run automations as a managed service. Same triggers, same code, two commercial shapes.

Same pricing on every pillar
01 / Custom Products You own it
From $1,500

Fixed-scope build. You own the code, the data, and the infrastructure. 50/50 deposit and delivery. One-time engagement. No upper band. A discovery call defines the scope.

What you walk away with
  • Source codeIn your repo. Your name on the license.
  • InfrastructureIn your cloud account. Your billing, your control.
  • Handoff docA runbook your next dev can read on day one.
  • Off-rampWritten before the on-ramp. No exit fees.
Let’s get you fitted
02 / Managed Services We run it
From $150 / mo

We run it. You don’t. Monitoring, sync, dashboards, reporting, and the patches when a vendor changes an API. Month to month. Cancel any month.

What runs while you sleep
  • MonitoringIf it breaks, you hear it from us first.
  • Patches & upgradesVendor API changes, library bumps, kept current.
  • Monthly digestWhat ran, what changed, what to watch.
  • CancellationOne month notice. No claw-back. Code stays yours.
Let’s get you fitted

Both doors include scoping. Neither requires a multi-year commitment. Same operators behind both.

§ 04 · The number that governs this pillar
58%

of “new” work is re-solving problems already solved.

Source Panopto Research Workplace Knowledge & Productivity Report
Why this pillar exists

Fifty-eight percent repeat work is what’s actually automatable. Most automation pitches don’t quantify this — they sell the tool. We start with the audit: which of your team’s hours are spent re-solving last month’s problem. Those go first.

See the full research picture
§ 05 · Proof in the field
ONE ENGAGEMENT · SAME ROOT
Wellness Brand

Eleven hours a week.

Four tools, one customer record, and the routine work that used to take half a day on Mondays. The Monday work moved to a trigger. The team kept the eleven hours.

This engagement addressed 58% of “new” work is re-solving problems already solved — Panopto Research
11 hrs / wk
Returned to the team
4 → 1
Tools talking
EngagementBLL Command Center
PillarsAutomation · Integration
§ 06 · Frequently asked
FOUR QUESTIONS · STRAIGHT ANSWERS
Q.01 Do you automate the work, or replace the people?

We automate the work that wasn’t worth a person to begin with. The routine. The lookups. The retypes. The decisions stay with the team. The work that needed judgment was never the bottleneck.

Q.02 What if the workflow changes after we automate it?

Then the automation changes with it. We design for amendment, not permanence. The runbook is short and human-readable on purpose.

Q.03 Can we start with one workflow?

Yes. We prefer it. Pick the most painful one in your week. We ship that. Then we pick the next. The retainer scales with how many you want to retire.

Q.04 What can’t you automate?

Anything that requires consent, taste, or a hard conversation. We name those explicitly so they stay with a person.

Why this matters See the cost of knowledge loss →

If this is the pillar that fits the symptom, we should talk before the next quarter starts.

Architecture, not apps.

Let’s get you fitted → Read the research